If you are unable to sync your loans in the Savi application, you can upload your loan information instead using your NSLDS Student Loan Data File. Simply download this file from your Federal Student Aid website account (Instructions below). Once downloaded, return to the Loan Sync section of Savi, click "Upload Student Loan Data" - select the .TXT file you just downloaded and upload it to Savi
(NSLDS) Student Loan Data File Instructions (please note this can only be downloaded using a desktop or laptop computer)
1. Log into your account at Federal Student Aid (studentaid.gov). After you confirm your information, you will see your Dashboard.
2. On your dashboard, you will see a section on the right called "My Info". Below that you will click "My Aid".
3. On the top right hand side, select "Download My Aid Data".
4. Select "Continue" to download your Student Loan Data to your computer
5. This file will download as a TXT file named: MyStudentData.txt
6. Upload the file in the loan sync section of the Savi application by clicking "Upload Student Loan Data File" and then uploading the TXT file.
Screenshots are provided below:
Step 1: Login at studentaid.gov
Step 2: Proceed to My Aid from your Dashboard
Step 3. Proceed to Download My Aid Data
Step 4 and 5. Continue to download file as a .txt file. You must do this on a desktop or laptop.
Step 6. Return to your application and upload by selecting the "Upload Student Loan Data File" option and Upload File.
If you are unable to move forward, you might need to enter your current loan servicer name. You will need to click on the orange pencil icon next to your loan:
And select your current loan servicer and click the green Save Changes button: