If you are having issues uploading your income documentation to enroll in an Income Driven Repayment plan, you can follow these steps to upload the correct PDF file type (PDF/A).
1. Open the PDF on your computer. (Note this needs to be done on a computer/laptop.
2. CTRL/⌘ P or go to File and then Print.
3a. For PC: Once in the Print screen, choose the Destination option: Save as PDF
3b. For Mac: Once in the Print screen, change the bottom left field to Save as PDF
4. You will click the SAVE button and you can name the file. This will covert the file to a PDF/A file type compatible with the Savi application.
If your file type is too large, you can compress it using an online program such as Adobe.
If you continue to have issues, please reach out to our support team for additional help by clicking on Contact Support on the right side of the screen and sending a message, or you can chat with us live Monday - Friday, 9AM - 5PM EST and we can help you immediately.