If you are unable to sync your loans in the Savi application, you can upload your loan information instead using your NSLDS Student Loan Data File. Simply download this file from your Federal Student Aid website account (Instructions below). Once downloaded, return to the Loan Sync section of Savi, click "Upload Student Loan Data" - select the .TXT file you just downloaded and upload it to Savi
(NSLDS) Student Loan Data File Instructions (please note this can only be downloaded using a desktop or laptop computer)
1. Log into your account at https://studentaid.gov/
2. In the right hand corner beneath your name, use the down arrow to access your Dashboard.
3. On your dashboard, select "View Details" in the right hand corner of the "My Aid" section.
4. On the right hand side, select "Download My Aid Data".
5. Select "Continue" to download your Student Loan Data to your computer
6. This file will download as a TXT file named: MyStudentData.txt
7. Upload the file in the loan sync section of the Savi application.